Terms and Conditions

Twickenham Movers Terms and Conditions

These Terms and Conditions set out the basis on which Twickenham Movers provides removal and related services to you. By making a booking, confirming a quotation, or allowing our team to commence work, you agree to be bound by these Terms and Conditions. Please read them carefully before engaging our services.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Client means the person, company, or organisation requesting or receiving services from Twickenham Movers.

Services means any removal, packing, handling, loading, unloading, storage, or associated services provided by Twickenham Movers.

Goods means the items and property that we are requested to move, pack, transport, store, or otherwise handle.

Contract means the agreement between the Client and Twickenham Movers incorporating these Terms and Conditions and any written quotation or confirmation.

2. Scope of Services

Twickenham Movers provides residential and commercial removal services, including local moves, packing and unpacking, loading and unloading, and related services as agreed in writing. Any specific service or requirement outside the usual scope of household or office removals will only be provided if expressly agreed and confirmed in writing.

We reserve the right to refuse to move, pack, or handle any Goods that, in our reasonable opinion, are unsafe, illegal, excessively fragile, hazardous, or otherwise unsuitable for transport or handling.

3. Quotations

All quotations are provided on the basis of the information supplied by the Client. Quotations are normally given as a fixed price based on the anticipated volume of Goods, access conditions, distance, and any additional services requested at the time of quotation.

Quotations are valid for a limited period as specified at the time of issue. If no period is specified, the quotation will be valid for 30 days from the date of issue, subject to availability of resources and any changes in costs beyond our reasonable control.

We reserve the right to revise or withdraw a quotation if:

1. The information provided by the Client is incorrect, incomplete, or changes materially.

2. Access to the property or premises is materially different from that described.

3. The volume or nature of the Goods differs from that stated at the time of quotation.

4. Additional services are requested or required on the day of the move.

4. Booking Process

A booking is not confirmed until we have received the Client’s explicit acceptance of our quotation and any requested deposit or advance payment. Acceptance may be made in writing or by any other method agreed between the parties.

When you confirm a booking, you warrant that you are authorised to enter into the Contract, that you have the right to allow access to the premises, and that you are the owner of the Goods or have the full authority of the owner to arrange for their removal or handling.

It is the Client’s responsibility to check all details in the quotation and booking confirmation, including dates, addresses, scope of work, and pricing, and to inform us promptly of any discrepancies.

5. Client Responsibilities

The Client agrees to:

1. Ensure that adequate access is available at both collection and delivery addresses, including parking arrangements and any necessary permissions or permits.

2. Arrange for all Goods to be ready for removal on the agreed date and at the agreed time, unless packing services have been included in the Contract.

3. Properly secure or disconnect any appliances and equipment, unless previously arranged as part of the Services.

4. Ensure that all relevant items are adequately packed, labelled, and prepared, particularly fragile or high-value items, if packing is not included.

5. Provide clear instructions to our team about items requiring special care, dismantling, or positioning.

6. Comply with all applicable laws and regulations relating to the Goods and the premises.

6. Payments and Charges

Unless otherwise agreed in writing, payment terms are as follows:

1. A deposit or full prepayment may be required to confirm the booking. The required amount will be communicated at the time of quotation.

2. Any remaining balance is payable on or before completion of the Services, as set out in the quotation or booking confirmation.

3. Payment must be made using an accepted payment method as advised by Twickenham Movers. We reserve the right to refuse to commence or continue Services if payment is not received in accordance with the agreed terms.

Additional charges may apply where:

1. Work is carried out outside normal working hours at the Client’s request.

2. Access conditions, parking, or distance between the vehicle and property are significantly more difficult than anticipated.

3. There are delays beyond our reasonable control caused by the Client, third parties, or circumstances at the property.

4. Additional Goods or services are added to the original scope.

All charges are exclusive of any applicable taxes or government levies, which will be added as required by law.

7. Cancellations and Postponements

If the Client wishes to cancel or postpone a booking, notice must be given as soon as reasonably practicable. The following cancellation charges may apply, unless otherwise agreed in writing:

1. Cancellation or postponement more than seven days before the agreed service date: any deposit paid may be refundable or transferable at our discretion, less any reasonable administrative costs.

2. Cancellation or postponement between seven and two days before the service date: a cancellation fee of up to 50 percent of the quoted price may be charged.

3. Cancellation or postponement less than two days before the service date, or on the day of the move: up to 100 percent of the quoted price may be charged.

Where Twickenham Movers must cancel or significantly change the Services due to circumstances beyond our reasonable control, such as severe weather, accidents, road closures, or staff unavailability, we will inform the Client as soon as possible and offer an alternative date or a refund of any amounts paid for Services not provided. We shall not be liable for any indirect or consequential losses resulting from such cancellation or rescheduling.

8. Access, Parking, and Delays

The Client is responsible for arranging suitable parking and access at all relevant addresses, including any permits or permissions required. Any parking fees or penalties incurred as a result of inadequate arrangements, restrictions, or non-compliance may be charged to the Client.

If our team is delayed or unable to complete the work due to lack of access, incomplete packing, or other issues within the Client’s control, we may charge waiting time or additional labour at our standard rates. We will take reasonable steps to minimise any delays and keep the Client informed.

9. Excluded Items and Hazardous Goods

Unless expressly agreed in writing, we will not move, pack, or handle the following:

1. Hazardous, explosive, flammable, or corrosive materials.

2. Illegal items or substances.

3. Live animals or plants.

4. Perishable goods requiring refrigeration or special storage conditions.

5. High-value items such as jewellery, money, important documents, or collections, unless declared and agreed in advance.

We reserve the right to refuse to handle or transport any Goods that, in our reasonable opinion, present a risk to health, safety, property, or compliance with relevant regulations.

10. Liability and Insurance

Twickenham Movers will exercise reasonable care and skill in providing the Services. Our liability for loss of or damage to Goods or property, whether caused by negligence or otherwise, is limited as set out in this section.

Our liability for loss of or damage to Goods whilst in our care, custody, or control shall be limited to a reasonable amount per item or per consignment, subject to any specific limits notified to the Client. If the Client wishes to increase our liability limit, this must be requested before the Services commence and may be subject to additional charges or insurance arrangements.

We shall not be liable for:

1. Loss or damage arising from inherent defects, pre-existing damage, or the natural deterioration of Goods.

2. Loss or damage where Goods have been packed or unpacked by the Client or a third party, unless clear evidence shows our negligence.

3. Loss of profits, loss of use, loss of amenity, or any indirect or consequential losses.

4. Loss or damage resulting from war, terrorism, natural disasters, acts of government, or events beyond our reasonable control.

Any claim for loss or damage must be notified to us in writing as soon as reasonably practicable, and in any event within a reasonable period after completion of the Services or discovery of the loss or damage. We may require evidence of the value of the Goods and the extent of the loss or damage.

11. Client Indemnity

The Client agrees to indemnify Twickenham Movers against all claims, costs, damages, and expenses arising from:

1. The Client’s breach of these Terms and Conditions.

2. The Client’s failure to obtain necessary permissions, licences, or consents.

3. The nature or condition of the Goods, where such issues were not disclosed and have caused loss or damage.

12. Waste and Environmental Regulations

Twickenham Movers operates in compliance with relevant waste management and environmental regulations. We are not a general waste disposal contractor and will only remove waste or unwanted items as expressly agreed as part of the Services.

The Client must not present hazardous or regulated waste as ordinary household or commercial items. Any disposal of such materials must be arranged with appropriately licensed waste contractors and in accordance with applicable regulations.

Where we agree to remove and dispose of unwanted items, we will do so in a lawful and environmentally responsible manner. Additional charges may apply for disposal services, especially for bulky items, electrical equipment, or materials subject to specific disposal requirements.

13. Complaints and Dispute Resolution

If you are dissatisfied with any aspect of our Services, you should notify us as soon as possible so that we have the opportunity to address your concerns. We will investigate any complaint in a fair and timely manner and seek to reach a reasonable resolution.

Where a dispute cannot be resolved directly between the parties, either party may seek to resolve the matter through negotiation, mediation, or by pursuing legal remedies in accordance with the governing law and jurisdiction provisions set out below.

14. Force Majeure

We shall not be liable for any delay or failure to perform our obligations under the Contract where such delay or failure is due to circumstances beyond our reasonable control, including but not limited to extreme weather, accidents, road closures, strikes, public emergencies, or failures of utilities or transport networks.

Where a force majeure event occurs, we will notify the Client as soon as reasonably practicable and take reasonable steps to minimise any disruption. If the event continues for a prolonged period, either party may seek to reschedule or, if necessary, cancel the affected Services.

15. Variations to the Contract

No variation to these Terms and Conditions or to any quotation or booking shall be binding unless agreed in writing by Twickenham Movers. Any changes requested by the Client on the day of the move or during the provision of Services will be subject to our acceptance and may result in additional charges.

16. Severability

If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable by a court or competent authority, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, or if this is not possible, it shall be deleted. The remaining provisions shall continue in full force and effect.

17. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Contract, including any non-contractual disputes or claims.

18. Entire Agreement

These Terms and Conditions, together with any written quotation and booking confirmation, constitute the entire agreement between the Client and Twickenham Movers in relation to the Services. They supersede any previous agreements, understandings, or arrangements, whether written or oral, relating to the same subject matter.

By proceeding with a booking or allowing our team to commence work, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.