Accessibility Statement
Twickenham Movers Accessibility Commitment
Twickenham Movers is committed to providing an accessible and inclusive experience for all customers in the accessible Twickenham Movers area. We aim to ensure that everyone, including people with disabilities, can access information about our moving services, request quotes, and communicate with our team without unnecessary barriers.
Our Accessibility Standards
We are working to align our website and digital content with the Web Content Accessibility Guidelines version 2.1, Level AA. These guidelines are recognised internationally as a robust standard for making web content more accessible for people with a wide range of disabilities, including visual, auditory, physical, speech, cognitive, language, learning, and neurological disabilities.
By following WCAG 2.1 AA principles, we aim to ensure that our online information about moving services in and around Twickenham is perceivable, operable, understandable, and robust for as many users as possible.
Screen Reader Support
The Twickenham Movers website is designed to be compatible with commonly used screen reader technologies. We use clear structural headings, informative page titles, descriptive labels, and meaningful text for interactive elements so that users relying on screen readers can navigate and understand our content.
Where possible, images that convey important information are accompanied by alternative text so that customers using assistive technology can understand the same content as sighted users. We also avoid relying solely on colour to convey meaning, supporting customers with low vision or colour blindness in the accessible Twickenham Movers area.
Keyboard Navigation
Our website is being developed and tested so that it can be navigated using only a keyboard, without the need for a mouse or trackpad. Users should be able to move through menus, forms, buttons, and other interactive elements using standard keyboard commands, and to clearly see which item is currently in focus.
This approach supports customers who use assistive technologies or who have motor impairments, allowing them to access moving quotes, service details, and contact information in the accessible Twickenham Movers area using their preferred input method.
Ongoing Improvements
Accessibility is an ongoing process. While we aim for WCAG 2.1 AA compliance, there may be areas of our website or digital tools that can be improved. We review our content, design, and technical implementation regularly and update features as technology and standards develop.
We also encourage feedback from customers and visitors. Direct input from people using assistive technologies in Twickenham and nearby areas helps us identify practical improvements that make our moving services more accessible to everyone.
Accessibility Requests and Feedback
If you experience any difficulty using the Twickenham Movers website, or if a particular page or feature is not accessible to you, we want to know. You can contact us to:
Request information in an alternative format, such as large print or plain text. Ask for help with completing forms or getting a moving quote if you cannot access the online version. Report an accessibility issue, such as missing alternative text, problems with keyboard navigation, or confusing language. Share suggestions that could improve access to our services for you or for others in the accessible Twickenham Movers area.
Please contact our team using the contact details provided on our main contact page. When you get in touch, it is helpful if you can tell us which page or service you were trying to use, what assistive technology you rely on if any, and what difficulty you encountered. We will review your request and aim to respond in a reasonable timeframe.
Commitment to Inclusive Service
Beyond our website, Twickenham Movers is committed to providing an inclusive customer service experience. Our team members are encouraged to communicate clearly, offer reasonable adjustments where possible, and assist customers who may need extra support when planning or managing a move in the accessible Twickenham Movers area.
We believe that moving services should be accessible and straightforward for all customers. We will continue to improve our accessibility practices so that every person has a fair opportunity to plan their move with Twickenham Movers.
